Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at decortapk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at decortapk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at decortapk@gmail.com.

To be eligible for a return or Refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and purchase date should not be more then 7 days.

To start a return, you can contact us at decortapk@gmail.com. If your return request is accepted, we will share you information as well as instructions on how and where to send your package. Customer will be responsible of parcel he/she sending us back. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at decortapk@gmail.com.

Exceptions / non-returnable items
We can not return products which are damaged by customer, unless customer has a proof that it came damage. Unfortunately, we cannot accept returns or Exchange on Sale(such as Summer/winter/autumn Eid or items/Stock Clearance Sale or Discounted Articles or Discount Code used order and Customize Product.
No Return and Refund on Customize Product
We don't entertain refund or return on custom products designed specifically for you and according to your need!

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 35% of the previous invoice/parcel will be charged for exchange of an item with new one.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, after approval 30% will be deducted from original amount and rest of the amount will be transferred to customer's proffered payment method. Please remember it can take some time(3-12 days) for your bank or credit card company to process and post the refund too.